Yes, most of the products in our store can be personalized by adding a name, dedication, or chosen graphic. Detailed information about personalization options can be found on each product's page.

Our products are made from high-quality materials such as ceramics, stainless steel, wood, and organic cotton. We prioritize durable and eco-friendly materials to ensure the safety and aesthetics of our gifts.

Yes, we offer products designed specifically for children, made from safe materials that comply with European standards. You can find safety information for each product in the product description.

Yes, we offer licensed products that are perfect for fans of well-known brands. Check our licensed product category to find unique and officially licensed gifts.

Yes, you can return a product within 14 days of receiving it, provided it has not been personalized. Personalized products, customized to the client’s preferences, are non-returnable as stated in our terms and conditions.

Please contact our customer service department for return instructions. Ensure that the product is in its original condition and packaging.

Yes, you can exchange a product within 14 days, as long as it has not been personalized. Please contact us to arrange the details of the exchange.

The refund will be processed within 14 days from the moment we receive and approve the return.

If you receive a defective or damaged product, please contact our claims department. Provide photos of the product and describe the issue to help us process your claim efficiently.

You can submit a complaint via email or phone. Please include your order number, a detailed description of the issue, and attach photos of the defect.

The standard processing time for complaints is up to 14 business days from the moment we receive the request. We will inform you of our decision via email or phone.

If the complaint is accepted, we offer a product repair, replacement with a new one, or a full refund, depending on the customer’s preference and product availability.

You can reach us by phone, email, or via the contact form on our website. Our contact details can be found in the "Contact" section.

Our customer service team is available Monday to Friday from 7:00 AM to 3:00 PM. During these hours, we are happy to answer all your questions.

Yes, you are welcome to visit our headquarters. However, we kindly ask you to schedule an appointment in advance to ensure we can dedicate enough time to assist you.

We encourage you to subscribe to our newsletter and follow us on social media, where we regularly share updates on new products, promotions, and gift inspirations.